Terms & Conditions of Website Use

This terms and conditions page (together with the documents referred to on it) informs you of the terms and conditions of use by which you may make use of our website www.sslpost.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. Software user’s policies. SSLPost is a registered trading name of SSLP Group Ltd, which is a limited company registered in England and Wales, Company Number 09280457.

Information About Us

www.sslpost.com is a site operated by SSLP GROUP LIMITED (“We”). We are registered in England and Wales under company number 09280457 and have our registered office at Suite 5, 116 Ballards Lane, London, N3 2DN. United Kingdom. Our VAT number is GB 228 214 189. You can read our modern slavery and human trafficking policy statement herehttps://www.sslpost.com/wp-content/uploads/2022/04/Modern-slavery-V1-2022.pdf.

Accessing our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if in our opinion you have failed to comply with any of the provisions of these terms of use. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Acceptable Use

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation;
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
For the purpose of harming or attempting to harm minors in any way; or
To transmit or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms;
Not to access without authority, interfere with, damage or disrupt;
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any third party websites linked to it and any materials (including but not limited to rewards vouchers) posted on it or on any third party website , including, without limitation any liability for:

(i) loss of income or revenue; (ii) loss of business; (iii) loss of opportunity; (iv) loss of profits or contracts (v) loss of anticipated savings; (vi) loss of data; (vii) loss of goodwill; (viii) wasted management or office time; and (ix) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. Clause 6 does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our Site

We process information about you in accordance with our Privacy Policy. If you provide consent for us to process your data you warrant that all data provided by you is accurate. If you are a registered user of our services, then we may also process your information in accordance with the applicable software user agreement and related terms. Please refer to software user policies, here.

Viruses, Hacking and other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack or any associated attacks. By breaching this provision, you may commit a criminal offence under the UK Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or your downloading of any material posted on it or on any website linked to it.

Third party Websites

Where our site contains links to websites provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or rewards and accept no responsibility for them or for any loss or damage that may arise from your use of them. You access and accept any third party websites at your sole risk and discretion. You are solely responsible for any use of these websites and for any decision to accept or reject any offers via these websites. We do not recommend or endorse any third parties, their websites or any goods or services offered by them and cannot guarantee the availability or accuracy of any third party offers or goods and services linked to from our site. Please be aware that your use of any third party website and acceptance of any third party offers is governed by that third party’s applicable terms and conditions and privacy policy which may be different from those on our site. It is your responsibility to make sure that you have read and understood the third party’s terms and conditions and privacy policy before using any third party website or accepting any third party offers.

International Use

We make no representations that materials on the site are appropriate or available for use in locations outside the United Kingdom and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Third party Rights

A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Call Recording

Please note; all calls may be recorded or monitored for training and quality purposes.

Your Concerns

If you have any concerns about material which appears on our site, please contact SSLPost by emailing info@sslpost.com

Privacy Policy

SSLP Group Limited take your privacy seriously. We are registered with the ICO. Our reference number is SSLP Group Ltd ZA154114.

Software user’s policies.

By visiting our website, you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection laws currently applicable in the UK, marketing information gathered during your site visit and/or your contact with us will be logged and controlled by us. We are, therefore, the Data Controller for this type of data. The basis for processing this type of data is Legitimate Interest. Your data will be retained for a period of three years following the last contact between us. You retain the right to opt out of this type of communication should you choose to do so.

Information we collect from you, where you choose to provide it to us via this website, enables us to send you information about products and services. By providing us with your information, your consent and selecting your preferred communication methods, you consent to us processing it for this purpose. We will not pass it on to any third party. You retain the right to opt out of this type of communication. SSLPG Staff operate under ISO27001 standards and as such, access to client or visitor data is restricted by their role.

SSLP Group and Brexit

SSLP Group Ltd utilises datacentres in both the UK and Eire. You can read our “appropriate safeguards” statement (pdf document) .

There is now an adequacy agreement in place between the EU. In addition, prior to this being ratified, SSLP Group had, in place, an agreement with the Eire datacentre that enables the free flow of data between Processor (datacentre) and Client (SSLP Group Ltd) in the form of a GDPR Data Processing Addendum.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our website (www.sslpost.com, secure.sslpost.com or other secure document delivery web application provided by SSLP Group to your business)(our site, or our sites) or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, sign up for any regular newsletter, participate in research activity, enquire about services we provide, sign up for a web forum or consultancy, search for a product, and when you report a problem with our site or our solution, request us to contact you or otherwise contact us. The information you give us may include your name, address, email address, phone number.
Information we collect about you. With regard to each of your visits to our website www.sslpost.com, we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including the date and time); pages you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page, if you linked to our site from another website, the address of that website, and, if you linked to the site from a search engine, the address of that search engine and the search term you used.
Information we receive from other sources. We may receive information about you if you use any other website we operate or other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors, hosting, analytics providers, search information providers) and may receive information about you from them.

Uses made of the information

We use the information held about you in the following ways:

Information you give to us. We may use this information to carry out our obligations arising from any contracts entered into between you and us, to provide you with the information, products and services you request from us, to notify you about changes to or to make suggestions and recommendations that may interest you about our range of products or services, or to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information in one or more of the following ways;
- to administer our website
- to provide services under a contract or agreement;
- to improve our site to ensure that content is presented in the most effective manner for you and for your chosen device;
- to allow you to participate in interactive features of our services, when you choose to do so;
- to carry out research where permission has been granted or generic research that does not involve personal data;
- to provide your Data Controller with activity information, to enable them to manage the service we provide;
- as part of our efforts to keep our site safe and secure;
- To confirm that you are a human not a bot;
- to measure or understand the effectiveness of marketing activity we serve to you and others, and to deliver relevant marketing activity to you (you can read more about our policy regarding direct marketing and GDPR, here); (pdf document)
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with the information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Exercising your rights

Where SSLP Group is the Data Controller. You may revoke your consent to the processing of your data, ask for information about any personal data we hold about you, or ask us to correct or delete that information by sending an email to dpo@sslpost.com. Please be specific about your requirement. You may be sent a form to complete and may be asked to provide identification.

Any Subject Access Request is free of charge providing the information requested is not deemed “manifestly unfounded or excessive”.

Other sites. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Accessibility Policy

SSLPost is a registered trading name of SSLP Group Ltd, which is a limited company registered in England and Wales, Company Number 09280457.

SSLP Group Ltd will make every effort for all pages on this site to conform to AA standard of WCAG 2.1. We will continue to make improvements and make sure this website conforms to these guidelines. SSLPost & SSLP Group Ltd are not responsible for the accessibility of any third-party websites which this site may link to. With respect to the provision of services online we have implemented a number of features to make this website easy to use, especially for users with disabilities. The following features improve navigation for text only browsers, screen reader users, and users of keyboard navigation.

Style Sheets. This site uses Cascading Style Sheets (CSS) for visual layout. If your browser supports it, style sheets can be disabled or over-ridden to customise the appearance of the website, to your preference.

Tabbing Order. We appreciate that not all people using our sites can use a mouse; we will ensure that all of our websites can be browsed in a logical manner using a keyboard. Pressing the ‘Tab’ key while on a web page will select the next link on the page. You can press ‘Tab’ repeatedly to get to the chosen link. The selected link is indicated by the dotted border around the link. Once your chosen link is selected, you can trigger it by pressing the ‘Enter’ key on your keyboard. You can move backwards through links by pressing ‘Shift’ + ‘Tab’ together.

Font Size. You can change the font size of each page to your preference through the browser.
- In Internet Explorer, select ‘View’, then ‘Text Size’, and then your preferred size.
- In Firefox press ‘CTRL +’ to increase font size and ‘CTRL -‘ to decrease. ‘CTRL 0’ will reset sizes to default.
- In Chrome press ‘CTRL +’ to increase font size and ‘CTRL -‘ to decrease. ‘CTRL 0’ will reset sizes to default.
- In Safari, select ‘View’, then ‘Text Size’, and then your preferred size.
- In Opera, select ‘View’, then ‘Text Size’, and then your preferred size.

Forms. Labels are used to assist access to form fields. All forms follow a logical tab sequence.

Colours. The site has been designed to be easy to read through its colour combinations. If you have any difficulty in reading parts of the site, try increasing the font size, or try altering the visual appearance of your browser. Due to product branding, some pages contain red text. If you have any issues reading this text, please contact us for assistance.

Links. We have worked hard to ensure that our links are meaningful, and some links are explained in greater detail by using a title attribute, visible when hovering over the link.

Scripting. JavaScript may be used on the site to improve usability. All pages and processes are still accessible and usable if JavaScript is disabled or unavailable.

Standards. This website is built to HTML5 and CSS 2.0 standards. To ensure code quality and that standards are maintained we are committed to checking this on a regular basis.

Browsers. This website will function and look as intended in browsers that support these standards. The most common of these are:
- Internet Explorer (latest version), Firefox, Chrome, Safari and Opera on Windows
- Safari, Chrome and Firefox on Mac OS X
If you do not have one of these browsers installed or are unable to upgrade, you may find the website easier to use by disabling CSS altogether. Please see your browser’s help documentation for further information.
WAVE. We have utilised the reporting and assessment provided by WAVE. This provides error reporting, alert reporting and describes issues that it detects on the website by category. Our WAVE report highlights:

multiple uses of the same link within the page text as an alert. This is within the context of the text and will not be fixed.
errors on visibility on the pages that contain the red text. The red text is part of the branding of that solution and will not be fixed.
the presence of two common script alerts across all pages. These are associated with the script we use for monitoring website traffic and will not be fixed.
the presence of PDF links on the page. Where a PDF is present, we have indicated this within the text.
the presence of linked icons whose title is repeated within the title of the blog. These offer an additional method by which to access the blog and will not be fixed.

Should you have any difficulty in accessing the information you require, please email info@sslpost.com and we will be pleased to help.

Cookies

Software user’s policies.

Cookies are small text files that are used by our website to make our user’s experience more efficient. The current Cookie rules (more information) states that we can store cookies on your machine if they are essential to the operation of our site but that for all others we need your permission to do so. SSLP Group uses some non-essential cookies.

To learn more about cookies, including what they are, how they work and how to block them or delete them, please visit www.aboutcookies.org for detailed guidance.

The following information describes the cookies that SSLP Group currently use on this site and what we use them for:

Session Cookies

We use a session cookie to remember what you’ve been viewing and the actions you have taken. If these are disabled, various functionalities of the site will be unavailable and you may not achieve the objective of your visit. More information on session cookies and what they are used for at www.allaboutcookies.org

Persistent Cookies (Google Analytics and reCAPTCHA)

We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views as well as the screen size and the browser. This helps us understand our visitors better and present information in a manner that suits you.

We also use reCAPTCHA to verify you are a human, not a bot. This also sends information to Google to enable the function. Your use of this is subject to Google Privacy Policy and Terms of Use.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. You can read more about how Google uses Cookies here.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google. You can find out more about Google’s position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview.html

Social Buttons

On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook ‘Like’, and LinkedIn ‘Share’. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside SSLP Group. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including our site so if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting SSLPost.com and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

If you are happy to use our site now that you know what cookies we use and what we use them for, please click the ‘Accept Cookies’ button in the toolbar below.

Managing cookies

If you wish to control which cookies are used, you have the following options available to you:

Browse the site using your browser’s anonymous usage setting which is called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer or ‘Private Browsing’ in Firefox and Safari.
Not use this site and delete all SSLPost cookies from your chosen Internet browser. To delete any cookies that are already on your computer, please refer to aboutcookies.org for detailed guidance regarding your chosen browser. You will need to search in your cookie folders for ‘sslpost.com’ to find our cookies if you wish to perform a deletion.

Browser controls

You can use your web browser to:

delete all cookies;
block all cookies;
allow all cookies;
block ‘third-party’ cookies (ie, cookies set by online services other than the one you are visiting);
clear all cookies when you close the browser;
open a ‘private browsing’ / ‘incognito’ session, which allows you to browse the web without recording your browsing history or storing local data such as cookies (you should, however, be aware of the limitations of this feature in a privacy context); and
install add-ons and plugins that extend browser functionality.

Where to find information about controlling cookies

Microsoft Edge cookies information
Internet Explorer cookies information
Chrome cookies information
Firefox cookies information
Safari cookies information – mobile devices and desktops
Opera cookies information

PLEASE NOTE: Not accepting the cookies will prevent us from learning about website visitor behaviour that helps us improve your website visit experience. It may also render areas of the website unusable.

Modern Slavery Policy

A) ORGANISATION

This statement applies to SSLP Group Ltd (referred to in this statement as ‘the Organisation’). The information included in the statement refers to the financial year 2022.

B) ORGANISATIONAL STRUCTURE

Each member of staff works from their home office in a remote or virtual office model. The Organisation is controlled by a Board of Directors. Beneath this are the senior managers and then the remaining staff. A copy of the Organisation chart can be found in the ISMS and is available to external sources by request.

Current members of staff are geographically split evenly between the North and the South.

The main activity carried out by the Organisation is the provision of secure, encrypted document exchange via email and personal portal. The Organisation carries out this provision either directly with a client or via resellers. There tends to be no clear seasonal change in demand for the provision.

The labour supplied to the Organisation in pursuance of its operation is carried out in the UK in all regions.

C) DEFINITIONS

The Organisation considers that modern slavery encompasses:

Human trafficking;
Forced work, through mental or physical threat;
Being owned or controlled by an employer through mental or physical abuse of the threat of abuse;
Being dehumanised, treated as a commodity or being bought or sold as property;
Being physically constrained or to have restriction placed on freedom of movement.

D) COMMITMENT

The Organisation acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015. The Organisation understands that this requires an ongoing review of both its internal practices in relation to its labour force and, additionally, its supply chains.

The Organisation does not enter into business with any other organisation, in the United Kingdom or abroad, which knowingly supports or is found to involve itself in slavery, servitude and forced or compulsory labour.

No labour provided to the Organisation in the pursuance of the provision of its own services is obtained by means of slavery or human trafficking. The Organisation strictly adheres to the minimum standards required in relation to its responsibilities under relevant employment legislation in the UK, and in many cases exceeds those minimums in relation to its employees.

E) SUPPLY CHAINS

In order to fulfil its activities, the Organisation’s main supply chains include those related to provision of website services, provision of cloud infrastructure and supporting software and services associated with Employment Law such as staff payroll and pension. Each member of the supply chain is contracted directly with SSLP Group Ltd, is risk assessed and reviewed annually according to the requirements of the Third Party auditor.

F) POTENTIAL EXPOSURE

The Organisation considers minimal points of exposure to the risk of slavery and human trafficking to exist. Suppliers are subject to local Employment Laws in place at the time of issue and are subject to regular review.

In general, the Organisation considers its exposure to slavery/human trafficking to be relatively limited. Nonetheless, it has taken steps to ensure that such practices do not take place in its business nor the business of any organisation that supplies goods and/or services to it.

G) STEPS

The Organisation carries out due diligence processes in relation to ensuring slavery and/or human trafficking does not take place in its organisation or supply chains, including conducting a review of the controls of its suppliers.

The Organisation has not, to its knowledge, conducted any business with another organisation which has been found to have involved itself with modern slavery.

In accordance with section 54(4) of the Modern Slavery Act 2015, the Organisation has taken the following steps to ensure that modern slavery is not taking place:

reviewing supplier contracts to include termination powers in the event that the supplier is, or is suspected, to be involved in modern slavery;
measures in place to identify and assess the potential risks in its supply chains;
undertaking impact assessments of its services upon potential instances of slavery;
creating action plans to address risk to modern slavery;
any actions taken to embed a zero tolerance policy towards modern slavery;

H) KEY PERFORMANCE INDICATORS

The Organisation has set the following key performance indicators to measure its effectiveness in ensuring modern slavery is not taking place in the Organisation or its supply chains.

Monitoring business news with regard to breaches of behaviour by any Third Party supplier within our supply chain

Annual reviews of performance and supplier conduct according to the requirements of ISO27001
Open door policy for all staff
Recruitment and employment process in line with current standards and monitored by external HR company
Close working relationships with all staff (small business)

I) POLICIES

The Organisation has this policy statement held within the HR Policies area of the ISMS.

J) TRAINING

The Organisation provides the following training to staff to effectively implement its stance on modern slavery:

Induction
Employee handbook and supporting policies
Regular updates and full access to all policies defined by the Organisation within the ISMS

K) SLAVERY COMPLIANCE OFFICER

The Organisation has a Slavery Compliance Officer, to whom all concerns regarding modern slavery should be addressed, and who will then undertake relevant action with regard to the Organisation obligations in this regard.